Refund and Cancellation Policy

1. Subscription Cancellation

Subscriptions are billed via an auto-debit mandate (UPI Autopay or card e-mandate) that renews automatically every billing cycle. You may cancel this mandate at any time from your dashboard under My Products, or by emailing our billing desk at billing@orynticlabs.example. Cancelling stops all future renewal charges immediately — no further amount will be auto-debited after a cancellation request is processed.

2. 14-Day Evaluation Window

All standard software plans include a 14-day fully featured evaluation window. If you determine during this evaluation window that the software does not suit your operational workflow, you will not be charged.

3. 14-Day Cancellation & Refund Policy

If you cancel your subscription within 14 days of any charge — whether the first payment that activated your mandate or a later automatic renewal — that specific charge is eligible for a full refund. Submit your refund request within this 14-day window via your dashboard or by emailing billing@orynticlabs.example, and we will process it back to your original payment method, typically within 5–7 business days.

Charges older than 14 days are not eligible for a refund, but cancelling your subscription at any time still stops all future renewal charges right away — you are never charged again after cancellation is confirmed, regardless of this window.

4. One-Time Setup and Migration Fees

One-time fees paid for custom data migration assistance, hardware configuration, or bespoke software engineering are non-refundable once engineering and onboarding work has commenced under the agreed project milestone.